Cl9 Privacy Policy: Our Commitment to Malaysian User Data
Last updated: 2026. This policy describes how cl9 collects, uses, and protects your personal information.
What Information Does cl9 Collect?
When you register and use the cl9 platform, we collect several categories of information to ensure the best experience and the security of your account.
- Account information: Full name, email address, phone number, date of birth, and login credentials.
- Device and browser information: Device type, operating system, IP address, browser type, and other technical data transmitted automatically when you use the platform.
- Payment information: Details of approved payment methods such as local bank transfers, GrabPay, and DuitNow in MYR (RM). We do not store full card numbers; sensitive data is handled by certified payment processors.
- Cookies and usage data: Records of your activity on the platform, including pages visited, session duration, login frequency, and content interactions.
Cl9 only collects information necessary for its operations and does not request sensitive data that is irrelevant to the services offered.
How Is Your Information Used?
Information collected by cl9 is used responsibly for the following purposes:
- Processing account registration and user identity verification.
- Processing deposit and withdrawal transactions in MYR (RM).
- Providing effective and responsive customer support.
- Sending important notifications related to your account, promotions, and platform updates.
- Detecting and preventing fraud, suspicious activity, and ensuring legal compliance.
- Improving our products, services, and user experience based on usage analytics.
Cl9 will not use your data for unrelated purposes without your prior consent.
Cookies and Activity Tracking
The cl9 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies allow us to save your preferences, maintain login sessions, and understand general platform usage patterns.
We use three types of cookies:
- Essential Cookies: Required for core platform functions such as login and session security.
- Performance Cookies: Collecting information on how you use the site to help us improve our services.
- Functional Cookies: Saving preferences such as language and display settings for your convenience.
You can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality.
How Is Your Data Stored and Protected?
Cl9 takes the responsibility of protecting users' personal data seriously. All information is stored on secured servers using SSL (Secure Socket Layer) encryption and the latest security protocols. Access to personal data is strictly limited to authorised personnel with a legitimate business need.
We conduct regular security audits and use continuous monitoring systems to detect any unauthorised access attempts. While no system can guarantee absolute security, cl9 is committed to applying industry best practices to protect your data.
User data is retained for as long as your account remains active or as required to meet legal obligations. Once an account is closed, data that is no longer needed will be deleted within the timeframe specified under our data retention policy.
Does cl9 Share Information with Third Parties?
Cl9 does not sell or rent users' personal information to any third party for marketing purposes. However, there are limited situations where information sharing may occur:
- Payment processors: Transaction information is shared with approved payment service providers for the purpose of processing deposits and withdrawals in MYR.
- Legal compliance: cl9 may be required to disclose information to the relevant authorities when mandated by law or court order.
- Service providers: Third parties that help us operate the platform (such as cloud services and technical support) may process your data under strict confidentiality agreements.
All third parties involved are required to uphold data protection standards equivalent to our own policy.
Your Rights as a cl9 User
As a cl9 user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: If your information is inaccurate or out of date, you may request that we update it.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal data from our systems, subject to applicable legal obligations.
- Right to Object: You may opt out of having your data processed for direct marketing purposes at any time.
To exercise any of the rights above, or if you have any privacy-related enquiries, please contact the cl9 support team at [email protected]. You may also refer to FAQ us for more information.
Cl9 reserves the right to amend this Privacy Policy at any time. Users will be notified of significant changes via the platform. Continued use of the platform after any amendments constitutes your acceptance of the updated terms.